PulsCar is operated by PulsCar LLC, a Delaware limited liability company — 800 N King Street, Suite 304-3245, Wilmington, DE 19801, United States. These terms govern your use of the PulsCar app, web dashboard and connected services, and are governed by the laws of the State of Delaware. By creating an account or plugging in a scanner you agree to them. Use PulsCar only as intended: as an informational companion to your vehicle, not as a replacement for inspection, service or your own judgement on the road.
Your membership is personal and tied to your account. You may move the scanner between vehicles you own or operate. Reselling access, reverse-engineering the device, or interfering with the service degrades it for everyone and ends the membership.
Seller. PulsCar LLC, 800 N King Street, Suite 304-3245, Wilmington, DE 19801, United States. Support: support@pulscar.io. Payments are processed by Stripe. Prices are in US dollars.
1. What you’re buying. A PulsCar membership includes access to the PulsCar app for the plan period and an OBDLink MX+ scanner, shipped to a US address at no extra cost. The app requires the OBDLink MX+ scanner and a compatible phone. Each plan is a single one-time payment. The scanner is yours to keep. Your membership period starts the day you activate your serial number in the app, not the day you pay, so the clock doesn’t run while the scanner is on its way.
Plans: One Year — $299.99 for 12 months of app access and 1 scanner. Two Years — $499.99 for 24 months of app access and 1 scanner, paid once. Family — $549.99 for 12 months of app access, 2 scanners and 2 vehicles.
2. Membership only (your own scanner). If you already own an OBDLink MX+, you can buy a one-year membership without hardware for $199.99. Your serial number is emailed within minutes and nothing ships. This plan works with the OBDLink MX+ only — not the MX, LX, EX or CX — so please check the label on your scanner first. The 30-day money-back guarantee in section 6 applies to this plan too, counted from the day we email your serial number. We don’t provide warranty on scanners we didn’t sell.
3. Shipping. Scanners ship within 7 days of your order. You’ll receive an order confirmation right away and a tracking number by email when it ships. We ship to US addresses only.
4. Renewal. Nothing renews automatically and we don’t keep your card on file. When your plan period ends, you can renew for $179 per year per vehicle — app access only, you keep your scanner. We email you 30 days and 7 days before your period ends with the date, the price and a link to renew. If you don’t renew, your membership simply ends — there is nothing to cancel. After that the app keeps working for roadside SOS, critical alerts and live battery voltage; diagnostics, trips, sound checks and reports pause until you renew. Your trip history stays on your phone.
5. Cancelling before it ships. Any time before your scanner ships, write to support@pulscar.io and we refund your full payment — no questions asked.
6. 30-day money-back guarantee. If PulsCar isn’t right for you, request a refund at support@pulscar.io within 30 days of delivery. We’ll email you a prepaid return label. Once we receive the scanner in working condition (both scanners on Family), we refund your full payment to your original payment method within 10 business days. If the app can’t connect to your car at all — OBD-II is standard on cars sold in the US since 1996 — tell us within those 30 days and the same full refund applies. On a Membership only plan there is nothing to ship back: ask within 30 days of the email carrying your serial number and we refund the full payment the same way. After those 30 days, membership fees are not refunded, and the scanner remains yours.
7. Defective scanners. If your scanner stops working because of a defect during your membership, contact support@pulscar.io and we’ll replace it at no cost, with a prepaid label for the faulty unit. This does not cover loss, physical damage, water damage or modified units.
8. Free months. Months earned through the referral program are added to your membership period. They have no cash value, can’t be refunded, and are cancelled if the order that earned them is refunded or returned.
9. What PulsCar is — and isn’t. PulsCar gives you information about your vehicle’s condition to help you make decisions. It is not a substitute for an in-person inspection by a qualified mechanic. For brakes, steering, overheating, or any warning that affects safety, have the vehicle checked before driving.
10. Changes to prices. We’ll notify you by email at least 30 days before any change to the renewal price. The price you see in your renewal email is the price you pay.
11. Contact. Questions or problems: support@pulscar.io. Please write to us before opening a dispute with your bank — a human answers within one business day, and every case above is resolved by email in days, not weeks.
Your car's data is yours. We collect telemetry to run your diagnostics, improve detection models, and nothing else. We do not sell personal data, we do not share driving behaviour with insurers or employers, and location history never leaves your account without your explicit action.
Export or permanently delete everything at any time — write to support@pulscar.io, and in-app data controls are on the way. Deletion completes within 30 days across all backups.
The scanner is read-only by design: it listens to the diagnostic bus and cannot actuate brakes, steering or throttle. All traffic is encrypted in transit and at rest.
Found a vulnerability? support@pulscar.io — reports go straight to the engineering team, and every report gets an answer.
1. What we collect. Account details (name, email), vehicle identifiers (VIN, make, model), telemetry (sensor readings, fault codes, drive events), trip routes (your location while a trip is being recorded, including in the background if you allow it — never when no trip is recording), audio you record for Sound Check, and app diagnostics. Trips, routes, dashboard checks and app logs are sent to PulsCar only while “Share diagnostics” is on in the app (You → Privacy); it is on by default and you can switch it off at any time.
2. How we use it. To run your diagnostics, generate forecasts, and improve detection models. Model training uses de-identified, aggregated data only.
3. What we never do. Sell personal data. Share driving behaviour with insurers, employers or advertisers. Keep data you've asked us to delete.
4. Your rights. Access, export, correct or erase your data by writing to support@pulscar.io; in-app data controls are on the way. EU/EEA residents may also contact their local supervisory authority.
5. Retention. Telemetry is kept while your account is active. Sound Check recordings are kept while your account is active and are deleted with your account.
6. Website analytics and advertising. This marketing site uses Meta Pixel and Google Analytics to measure how visitors find us and which pages lead to a purchase — page views, plan clicks and completed orders, tied to a browser identifier set by Meta or Google, never to your car's telemetry or your PulsCar account. You can block these cookies in your browser settings, or opt out via Meta's ad preferences and Google's Ads Settings. The PulsCar app itself contains no advertising trackers.